How can we help?
Tell us what happened and how to reach you. We will send your request to Go Dutchie support and reply by email.
Thanks, your support request has been sent. We will reply by email.
- Account deletion: choose Privacy or data deletion and include the email on your account.
- Bug reports: include your device model, iOS or Android version, and what you tapped before the issue happened.
- Typical response: we aim to reply within 2 business days.
FAQ
Questions, answered
Does Go Dutchie upload my contacts?
Your contacts' names never leave your phone. To find matches, the app sends candidate phone numbers and emails to our server over an encrypted connection, where they are hashed with a secret key and compared. The raw values are not stored.
How does matching find people without seeing numbers?
On our server, both your number and your contacts' numbers are turned into HMAC-SHA-256 hashes with a secret key. Two identical numbers produce the same hash, so overlaps can be detected, and the hashes cannot be reversed back to a number.
How do I sign in and what data is accessed?
You can sign in using email and password, Google Sign-In, or Sign in with Apple. Google sign-in uses only basic profile details such as email, name, and profile picture for authentication and profile setup.
Can I browse services without creating an account?
Yes. Open Services to browse the public service catalog and view service details as a guest. You only need an account when you want to save services, add referral links, suggest changes, find matches, or use sharing subscription features.
What is the difference between Services and Account?
Services is the public catalog. Account is for signing in or creating an account. After signing in, you can manage My Services, referrals, service suggestions, notifications, and matching.
What is the community service catalog?
It is a shared list of apps and subscriptions. Users can suggest a new app or edit details, and submissions are reviewed before they become part of the public list.
Can I delete my account and data?
Yes. Use the support form or email [email protected] to request deletion. Account data is removed within 30 days, except where retention is legally required.