How can we help?
Tell us what happened and how to reach you. We will send your request to Go Dutchie support and reply by email.
Thanks, your support request has been sent. We will reply by email.
- Account deletion: choose Privacy or data deletion and include the email on your account.
- Bug reports: include your device model, iOS or Android version, and what you tapped before the issue happened.
- Typical response: we aim to reply within 2 business days.
FAQ
Questions, answered
Does Go Dutchie upload my contacts?
Your contacts' names never leave your phone. To find matches, the app sends candidate phone numbers and emails to our server over an encrypted connection, where they are hashed with a secret key and compared. The raw values are not stored.
How does matching find people without seeing numbers?
On our server, both your number and your contacts' numbers are turned into HMAC-SHA-256 hashes with a secret key. Two identical numbers produce the same hash, so overlaps can be detected, and the hashes cannot be reversed back to a number.
How do I sign in and what data is accessed?
You can sign in using email and password, Google Sign-In, or Sign in with Apple. Google sign-in uses only basic profile details such as email, name, and profile picture for authentication and profile setup.
Can I view services without creating an account?
Yes. Open Services to select the services you use and view service details as a guest. You only need an account when you want to save your services, add referral links, suggest changes, find matches, or use sharing subscription features.
What is the difference between Services and Account?
Services is a picker where you select the services you personally use so the app can match you with contacts. Account is for signing in or creating an account. After signing in, you can manage My Services, referrals, service suggestions, notifications, and matching.
What is the community service list?
It is a shared list of apps and subscriptions. Users can suggest a new app or edit details, and submissions are reviewed before they become part of the public list.
Can I delete my account and data?
Yes, and you don't need to contact us to do it. Open Profile → Delete account in the app or on the web and confirm with the code we email you. Deletion is immediate and cannot be undone: your profile, saved services, referral links, Dutchies, and your phone and email hashes all go, so you can no longer be matched by anyone's contacts. If you'd rather keep your data, pause your account instead — that is reversible.
If you'd prefer we do it, use the support form or email [email protected] from the address on your account, and we'll complete it within 30 days. Either way we may keep a limited record where the law requires it. See the privacy policy for details.